CRM software systems developed by our teams assist telecommunications operators in managing and controlling customer turnover. Also, our solutions provide telecom companies with competitive ability by supplying the tools to identify and withhold profitable customers.
Make billing information easy to access and transform. It allows to observe customer histories, check out invoices and account balances. The system accepts payments, makes credit advice, and reconnects services. Moreover, it instantly responds to requests for information. It also distributes booklets with the product description and contact details.
Helps to solve service issues by bringing about trouble tickets, reviewing, singling out, and escalating problems. The system assists in mitigating issues and closing trouble tickets.
Allows launching highly focused campaigns, adjusting products to supposedly most concerned customers, as well as increase profitability and decrease costs. CRM aims at optimizing the productivity, profitability, and effectiveness of marketing campaigns and promotions through audience segmentation tools, lead management and reporting.
Increases revenues, maximizes productivity and optimizes direct, indirect, and online channels. It helps to plan and forecast sales activities with greater accuracy and organize territories according to a range of criteria, such as size, revenue, product lines, or strategic accounts.
Makes it possible for the company’s partners to share critical information on sales forecasts, order flow, and delivery schedules. It ensures that everyone is working toward total customer satisfaction and following a common marketing strategy.
Give a window into every aspect of customer-related strategies – so it is precisely clear what works and why. Out-of-the-box functionality allows to identify and target most profitable customer groups, gauge satisfaction and loyalty, track and predict retention and churn.
