The project is a healthcare CRM for healthcare companies that empowers doctor practice, office automation, and medical billing.

Solution

The client addressed Elinext healthcare developer to help with supporting and enhancing the functionality of a web-based application for doctor workflow management, electronic health records management, billing, and scheduling, with a streamlined, intuitive interface. The functionality of the system allowed performing the following actions:

Patient

• Checks into the system at the terminal with the help of a medical card barcode or personal pin-code;
• Buy medicaments within the app using the integrated POS terminal;
• Fills in the application form which is automatically sent to a doctor to give some insight before the patient comes.

Doctors

• Create, view, and manage patient profiles, filling in the information about the  disease which includes type, quality, timing, severity, the level of improvement or deterioration, and other parameters;
• Add notes, snapshots, and customs documents;
• Manage and keep track of their patients’ schedules including creating new patient accounts, and demographics, scheduling appointments, check-in, rescheduling, using patient alerts, addressing no-shows and no future appointments;
• Use a powerful task workbench system to contact either coach, support, staff, vendors, or billing team providing a fast and efficient way to address any questions/issues that might arise.

Front Office

• Invoice management and medical billing.

Special features

Our team created unique functionality for document management which is an HTML form allowing building custom documents and application forms with unique styles and over 5000 fields of choice available upon payment.

The integration of the document management system removed inconsistencies in documents and solved the problem of missing data.

Results

The project is ongoing, so the team is continuously working on the improvement of the existing functionality, paying special attention to widely used parts of the system as well as creating new features upon request.  The enhancements made by our developers allowed for a better-streamlined clinic workflow, customized document creation, and better overall performance of the application. One of the prominent features of our healthcare CRM is seamless integration with numerous third-party applications. Moreover, our team developed most of the required functionality for ONC certification.